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19 November 2008

Frequently Asked Questions

  • Is it possible to reserve a specific make/model of vehicle?

  • What age must I be to rent a car?

  • What documentation do I need on collection of car?

  • When is a booking confirmed?

  • How much deposit is required?

  • Do I need to buy insurance if I have credit card coverage?

  • What additional insurance options are there in Ireland?

  • Can I have more than one driver?

  • What is the excess (liability) on my rental?

  • Is there a charge for picking up and returning to a different location in the same country?

  • Can I drive to neighbouring countries?

  • What is Car Hire Dublin Irelands Cancellation/Amendment policy?

  • What do I do in the event of an accident?

    • Is it possible to reserve a specific make/model of vehicle?

    Car Hire Dublin Ireland will make every effort to supply the reserved model of vehicle. However, it is impossible for us to guarantee that a specific model will be provided. If the make/model of vehicle that you booked is not available then the rental agent will supply a suitable alternative from the same vehicle group classification or from a larger group.
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    What age must I be to rent a car?

    The minimum age in most countries is 25 with the maximum age being generally 70. Hirers must be a minimum of 30 years of age to hire a Group D, E, F, G, J, K, L, L1, K1, D1 or J1 vehicle (minivans & luxury cars). Please note different agents have different age groups when booking, the site will inform you of these when booking.
    If you are over 21 and under 75 please contact agegroup@argusrentals.com with specific request and we will check with the local agent.
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    What documentation do I need on collection of car?

    On collection of your vehicle you need your rental voucher, which you will have received by email when your reservation was confirmed. A full valid driver's licence for a minimum of 2 years and a major credit card in the drivers name. An International driving licence/permit is only acceptable when supplied with a licence from your permanent residency.
    Car Hire Dublin Ireland can not be held responsible for rentals rejected if you do not present your voucher at rental desk. You must retain all your rental documents if you have a query regarding your reservation.
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    When is a booking confirmed?

    A reservation is only confirmed once credit card details have been supplied and you receive a reservation voucher from Car Hire Dublin Ireland. This voucher must be produced on collection of your vehicle.
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    How much deposit is required when booking vehicle?

    For the majority of booking 20% of the rental is taken, when you book the vehicle online. However, in some cases depending on country or availability the full rental amount is taken. If you want exact details, please contact deposit@car-hire-dublin-ireland.com with your collection point and group of vehicle, for exact amount.
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    Do I need to buy insurance if I have credit card coverage?

    CDW (Collision Damage Waiver Insurance) is included in all rates. If you wish to decline this insurance, please note Car Hire Dublin Ireland will not deal with foreign policies or credit card companies in the event of damages to the hired vehicle. Renters will have to pay for damages on return of vehicle and Car Hire Dublin Ireland will issue them copies of all paperwork so they may make the claim themselves.
    Please note if you wish to decline CDW you need to contact us direct at     declinecdw@car-hire-dublin-ireland.com as some agents will not accept substitutes for CDW.
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    What additional insurance options are there in Ireland?

    SDW Insurance

    By purchasing SDW your liability for damages done to the vehicle is reduced. Please note SDW insurance is not available for some countries.

    Northern Ireland Insurance

    If you wish to travel to Northern Ireland, some agents have an additional insurance charge of €25.50 plus VAT per vehicle.

    Please note all the above Insurance options are paid on collection of vehicle they can not be paid in advance.
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    Can I have more than one driver?

    All rates quoted include one driver only. All extra drivers are subject to the same age and licence requirements as the hirer of the vehicle. Generally there is a maximum of two drivers per vehicle. The charge for an additional driver varies from agent to agent starting at EUR € 6.00 (around US$ 6.00) upwards per day for the smaller vehicles.
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    What is the excess (liability) on my rental?

    When booked online, Collision Damage Waiver Insurance is included in the rental, in the event of the car being damaged the driver is responsible for an Insurance Excess. These vary from agent to agent, please find (guideline only) figures below:
    Group Type Groups Excess
    Manual Cars A - C EUR € 250 (around US$ 250) upwards
    Automatics D - F EUR € 250 (around US$ 250) upwards
    Stationwagons J - L EUR € 250 (around US$ 250) upwards
    MPVs & Luxury Cars H, I, M, N, O, P EUR € 500 (around US$ 500) upwards
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    Is there a charge for picking up and returning to a different location in the same country?

    Each rental location supplies their own vehicles. Therefore, a drop off charge applies when a car is left in a different location to where it was collected. These charges are shown at the top of the quotation page when you select your locations.
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    Can I drive to neighbouring countries?

    Vehicles can't be taken outside of the Country where they were collected from. Please ask agent at location when collecting in case they have reviewed these terms or contact oneway@car-hire-dublin-ireland.com.
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    What is Car Hire Dublin Irelands Cancellation/Amendment policy?

    Amendments to a booking will be subject to a EUR € 25 (around US$ 25) amendment fee. All cancellations must be made in writing or faxed to 00 353 1 490 6328 (and vouchers returned by post) and will only take effect from the date it was received in writing by Car Hire Dublin Ireland.

    Cancellation Charges
    28 days plusEUR € 50 (around US$ 50)
    28 days - 8 days50% of the Hire charge
    14 days - 8 days70% of the Hire charge
    7 days or less100% of the Hire charge
    No Show100% of the Hire charge
    (Please note that prices quoted are standard and may be subject to change)
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    What do I do in the event of an accident?

    The renter will be required to inform the rental agent immediately of any accident.
    The renter must take the following measures:

  • Obtain complete details of the persons involved in the accident as well as of any possible witnesses.
  • Immediately provide the rental agent with all the details regarding the accident, which may be of use.
  • Immediately notify the authorities if the third party should be investigated or in the event of injured persons.
  • Do not leave the vehicle without taking correct measures to protect and safeguard it.

    • PLEASE NOTE NO REFUNDS WILL BE MADE FOR A RESERVATION, IF VEHICLES HAVE BEEN INVOLVED IN AN ACCIDENT.
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